Knowledge Base

How to Use the Knowledge Base Effectively

"Key Word" Search 

This is a keyword search that looks for Knowledgebase articles that contain one or more words specified by you the user. Search is simple: just type whatever comes to mind in the search box, hit Enter or click on the Go button, and it will search the Knowledgebase for articles or threads that are relevant to your query. The search results are sorted by the frequency of words found in articles and weighted to give preference to tags, title and article content in that order. Words from the article tags rate higher than words from the article title and words from the article title rate higher than words from the article content.

Most of the time you'll find exactly what you were looking for with just a basic query. However the following tips can help you refine your technique to make the most of your searches.

Some Basic Facts 

• Every word matters. Generally, all the words you put in the query will be used.
• Search is always case insensitive. Searching for [ new york times ] is the same as searching for [ New York Times ].
• Punctuation is ignored (that is, you can't search for @#$%^&*()=+[]\ and other special characters).
• The logical operators + ! || && etc or quotes for a phrase are disregarded in the search.